Who we are
Our website address is: chatbothero.com
What personal data we collect and why we collect it
We collect contact data and transactional personal data, such as name, email address, personal account preferences; transactional data, such as purchase information; and technical data, such as information about cookies.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images or video to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Personal data is captured when someone submits a contact form. This is stored for 12 months in case we need to refer back to it at a later date. It is not used for any other purposes.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Other third party cookies may include Google Analytics and Facebook Pixels (used for Facebook Marketing programs. For more details please refer to https://policies.google.com/privacy and https://www.facebook.com/full_data_use_policy)
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Our membership system collects analytics data on member usage. In addition, third party analytics used include Google Analytics and Facebook Pixels (used for Facebook Marketing programs). For more details please refer to https://policies.google.com/privacy and https://www.facebook.com/full_data_use_policy)
Who we share your data with
Third party providers and payment gateways who we share data with include:
How long we retain your data
We retain personal data collected or processed by the web site whilst your memebrship is active and for a minimum of 6 years from the point of purchase to comply with tax regulations.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Your data is maintained on UK servers and is not transferred by us outside the EU or UK. However, third party providers listed above may transfer data outside the UK & EU. Data about European residents which is transferred outside the European Union is safeguarded to the same standards as if the data was in Europe.
Visitor comments may be checked through an automated spam detection service.
Your contact information
Data requests may be sent to [email protected]
How we protect your data
Our site is protected by SSL certificate and we use standard industry encryption of all passwords and sensitive data.
What data breach procedures we have in place
We use malware and security software to constantly scan our server for any concerns relating to breaches of data.
What third parties we receive data from
Our website receives data from Facebook and Google (see above).
What automated decision making and/or profiling we do with user data
Our website does not do any automated decision making or profiling. however, please note that third party gateways such as JVzoo (see above) do include a cross check against lists of buyers to make sure any customers banned through that system are not able to purchase our products.